Delivery & Returns

Shipping & Returns

Shipping Times

Destination Delivery Time Cost
United States 2–5 business days FREE over $40
$2.99 under $40
United Kingdom 2–5 business days FREE over $40
$2.99 under $40
Australia 2–5 business days FREE over $40
$2.99 under $40
Rest of World 2–5 business days FREE over $40
$2.99 under $40

All orders are processed within 1–2 business days. You'll receive a tracking email as soon as your order ships.

Please note: Delivery times are estimates and may vary due to carrier delays. International orders may be subject to local import duties — these are the customer's responsibility.

Order Tracking

Once your order ships, you'll receive an email with your tracking number. You can track your package using the link in the email or by visiting the carrier's website directly.

If you haven't received a tracking email within 3 business days of placing your order, please check your spam folder or contact us at [email protected].

30-Day Money-Back Guarantee

We stand behind Solei completely. If you try Solei for 30 days and don't see a visible difference in your skin's warmth and glow, we'll refund you in full — no returns required, no questions asked.

To request a refund, email us at [email protected] within 30 days of receiving your order with your order number. That's it.

The 30-day guarantee applies to first-time orders of single bottles or bundles. It does not apply to subscription orders after the second delivery.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, we'll make it right immediately — no hassle.

Email us at [email protected] with:

1. Your order number
2. A photo of the damaged or incorrect item
3. Your preference: replacement or refund

We'll respond within 24 hours and ship your replacement the same day.

Cancellations

Orders can be cancelled or modified within 2 hours of placement. After that, orders enter our fulfilment process and can no longer be changed. Once delivered, the 30-day money-back guarantee applies.

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